Be found and engage your customers online.

CloudProfile Privacy Policy

Effective Date / Updates

This Privacy Policy is effective as of July 1, 2009. Our business changes constantly. This Privacy Policy will change also, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. If we make changes to this Privacy Policy, we will post the version of the Privacy Policy containing such changes on this Web site. If the changes are material, we also will notify you by means of a notice on our home page. You should check our Web site frequently to see recent changes.

What information does the Web site gather?

When you visit this Web site, you may provide information of two different types:

Anonymous statistics collected as you browse the site
Personal information you knowingly give us

Please be assured that we do not collect personal information about you from the Web site unless you provide it to us. This means that you can visit our Web site without telling us who you are or revealing any personally identifiable information about yourself (such as your e-mail address).

As you browse the site, our web servers collect information about your visit, not about you personally. Via web server logs, we monitor statistics such as:

How many people visit our site
Which pages people visit on our site
From which domains our visitors come (e.g., aol.com)
Which browsers people use to visit our site

None of this information is associated with you as an individual (see information about cookies below). We use these statistics to improve our Web site, to monitor its performance, and to make the Web site easier for you and other visitors to use.

What about pages that ask for personal information?

When visitors supply information about themselves for a specific purpose, we use the information for that purpose (such as to provide the service or information the visitor has requested). For example, you may be asked to give us individual information to purchase a product or service, receive information and manage online account registration. The information may include your zip code, phone number, account number, a credit card number, mother's maiden name, e-mail address, organization URL, and mailing address.

When you register for a profile, your business information will be listed in your profile. You have the ability to set your preferences for sharing individual pieces of information. If you have any questions about the service, you can contact Customer Care at 1-703-955-3064.

From time to time, we will post testimonials to the Web site. If we post personally identifiable information, we will get your permission to post the testimonial prior to posting to the Web site.

SMBLive does not knowingly collect information from children under the age of 13 through this Web site. If we find out that a child under the age of 13 has submitted personally identifiable information to our Web site, we will delete it as soon as possible.

What happens to information when I fill out registration forms?

The registration forms request accurate contact information (like name and e-mail address) and preferences that help us better serve you. Your name and e-mail address are used to send you service-related announcements and customer service information. These emails and information sent are not promotional in nature and, in general, you may not opt-out of these transactional emails. (See “Service Related Announcements,” below. To improve the services we can offer you, we may decide to expand the Web site's capabilities for obtaining information about users in the future. We will update you as policies change by posting an updated version of this Privacy Policy on the Web site.

Does this Web site send e-mail to Web site visitors?

Service-Related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a confirmation email when you place an order. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Information About Our Company and the Products You Ordered

After you have registered, we will send you from time to time information about our company and products, advertising performance, and informational newsletters for products purchased. Generally, you may not opt-out of any of these communications, which are not promotional in nature. In addition, we may send you email in connection with online surveys in which you can choose to participate. If you do participate, we will collect information such as name, address, email address, age and gender. We will give you the opportunity to contact us about the survey and would respond according to your communication wishes (email or telephone).

Do you sell or give my information to third parties?

We do not sell or disclose personally identifiable information obtained online about our visitors to any third party except as described in this Privacy Policy under “Service Providers” and “Business Transitions”, below) unless you specifically authorize such disclosure to complete a transaction that you initiated, disclosure is required by law, or disclosure is necessary to protect the safety of customers, employees or property. If you provide personally identifiable information to us in the context of an event SMBLive sponsors with another company, such as a contest, or if you register on a co-sponsored site or feature, you may also be providing the personally identifiable information to the co-sponsor. This will be made clear to you before you submit the information and you can decide whether or not to participate.

SMBLive may share non-personally identifiable information with third parties: to assess conversion metrics for current or prospective customers. For example, we may provide statistical information that is not identified with you personally including:

The number of people who visit the Web site, which pages were visited and for how long, the referral URL, the user's IP address, and the user’s agent.

Business Transitions

In the event that SMBLive goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Service Providers

We use third parties to provide credit card processing services on our site. When you purchase a product/service from us, we will share your credit card information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing services. We also share personally identifiable information with other companies for the purpose of completing your transactions with us and servicing your account.

Please note: We may disclose personally identifiable information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or to comply with a legal process served relating to our Web site.

Do you accommodate links to other sites?

This Web site contains links to other Web sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personally identifiable information. This Privacy Policy applies only to information collected by this Web site.

Who do I contact if I am concerned about online privacy?

All concerns or questions about your privacy related should be addressed through our Customer Care Center which can be reached by contacting Customer Care at 1-703-955-3064.

How do I know I am on a secured site?

Every secure page on this Web site has been secured with a digital certificate. You know you are on a secure page of this Web site when you see a lock in the status bar at the bottom of your browser. In Internet Explorer, you can view your status bar by clicking on “View, Status Bar.” When you see the lock, double click it and a popup window opens and displays who issued the digital certificate securing that page and the dates it is valid.

How does CloudProfile prevent unauthorized access to my account information?

Your password is set at a minimum of five characters, which provides added protection for your personal information. On secured pages, this site uses SSL encryption of at least 256-bits. When we collect any sensitive data from you, such as credit card number, those pages will be encrypted.

What security measures are in place to restrict access to personal data?

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

There are a variety of security measures in place that limit internal access to data stored by this Web site. Access is restricted to authorized personnel only and requires an employee to have a secure ID and password to access the information. In addition, logs are reviewed regularly to spot any inconsistencies. The Web site is continually updated with the latest known security patches that are periodically published by our system vendor. Any information that you give is password protected. For your protection, the system automatically locks out a user after 3 incorrect tries and after 20 minutes of idle time per secure session. If you forget your password, you will be prompted to supply your customer ID number and your password will be e-mailed to you.

If you have any questions about security on our Web site, you can contact Customer Care at 1-703-955-3064.

What information is stored by the Web site or in cookies?

Registration information, billing information, product data, and contact e-mail addresses are stored in CloudProfile databases which are physically secure environments that are not accessible via the Internet. This information is only available to you through the use of a secure ID and password, and the information is transferred from our databases for your viewing.

A cookie is a small, data string our server writes to your hard drive that contains your unique User ID for our Web site. Cookies help us to identify returning visitors to our Web sites, which allow us to give you a more personalized, useful experience on our Web site. We use cookies for purposes such as delivering web content specific to your interests and to keep track of your order as you order services. A cookie cannot be used to access or otherwise compromise the data on your hard drive. You can choose to change your browser settings to disable cookies if you do not want us to establish and maintain a unique User ID. Please be aware that cookies may be required to complete certain functions on this Web site. To disable cookies, see next section.

We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site, including but not limited to, the referring URL, products purchased, page visits, approximate time spent on a page and conversion metrics. The information tracked is used by SMBLive to enhance the user’s experience, make the user's interaction with SMBLive more meaningful, and to improve our web site and services. We have no access to or control of these third party cookies.

Here is How to Set Your Cookie Preferences:

Microsoft Internet Explorer 6+: From the menu, select Tools > Internet Options. Click on Privacy tab.
Mozilla Firefox: From the menu, select Tools > Options. Click the Privacy panel and then click on the Cookies label.
Netscape Navigator 7+: From the menu, select Edit > Preferences. Click the Privacy & Security category, and then click Cookies.
Other Browsers: Contact the manufacturer of the browser for information.

We are located at 11180 Sunrise Valley Drive, Suite 230, Reston, Virginia 20191.